Frequently Asked Questions

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent, and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it's from the fixation agent.

Unfortunately, we do not refund orders for buyer’s remorse. Wrongly ordered sizes won’t be eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product. You will need to place a new order at your expense for a product in another size if you choose to change your mind. 
 

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by customer. You will receive notice once the order arrives back to our facility. We would advise contacting INFO@HYFYTEES.COM to determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by customer, or had an incorrect address originally provided.
 

If something arrives damaged, send a photo of the damaged goods to INFO@HYFYTEES.COM, then we'll gladly send a replacement at no cost to you. For more info on returns, please read our return policy.
 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. 
 

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, HYFY TEES won't cover the cost of reshipping or refunding the order.

 There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If you are unable to locate the package, you will need to place a new order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future! 

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in 2-7 business days for tshirts. 

Please note: 

• Fulfillment time doesn't include shipping. The estimated shipping time shown at the end of the purchase is a combination of fulfillment time and shipping time. International orders may take extra 2 to 3 days.